Usually no. If you’re under the care of a GP or consultant, we can coordinate if needed.

Just a quiet, clutter-free space and any mobility aids you normally use. We’ll handle the rest.

Yes, we regularly treat patients in residential care settings. Head over to our care home visits page to find out more.​

A private home physiotherapy visit with SMARTPHYSIO in London is £160. Full pricing is published on our Hours and Fees page. Home physiotherapy in London is typically priced higher than a clinic appointment because the physiotherapist travels to you, brings portable equipment and works in your home environment. SMARTPHYSIO publishes home-visit pricing £160 for Initial appointment and £95 for Follow ups on the Hours and Fees page, which is where you will find the most up-to-date figure. The pricing is transparent and there are no hidden fees. The initial phone consultation to discuss your needs and match you with the right physio is free, and the team will confirm pricing with you before the first appointment is booked. To get an exact quote, call SMARTPHYSIO on 020 7435 4910 or fill in the home visit enquiry form. The team will confirm pricing, check availability in your area, and can normally arrange a first appointment within 24 to 48 hours. Online booking is not available for home visits.

A home physiotherapy appointment with SMARTPHYSIO typically lasts 45 to 60 minutes. The exact length depends on your needs, your stamina (fatigue levels), and whether it is your first assessment or a follow-up. After the first session your physiotherapist will recommend a session length and frequency that is realistic and safe. The first home visit is usually the longest because it includes a full assessment as well as the start of treatment. Your physiotherapist will take a detailed medical history, examine the affected areas, watch how you move around your home, and discuss your goals. They may also look at your environment, including stairs, the bathroom set-up and trip hazards, particularly when fall prevention is part of the picture. Hands-on treatment and an initial home exercise plan usually begin in the same session. Follow-up appointments are often shorter and focused on progressing rehab, repeating hands-on techniques, and reviewing exercises. Many patients find that a 45 to 60 minute slot works well throughout their plan; others, especially older adults or people who tire easily, do better with shorter sessions and more frequent visits. There is no universal rule for how many appointments you will need. Acute or post-surgical problems often resolve in a defined block of sessions. Long-term conditions such as Parkinson's, stroke recovery or chronic pain can benefit from regular but spaced-out visits over months. Your physiotherapist will agree the plan with you. To book a home physiotherapy assessment with SMARTPHYSIO, call 020 7435 4910 or use the enquiry form on the home visits page. Online booking is not available for home visits. First appointments can normally be arranged within 24 to 48 hours across all London areas.

SMARTPHYSIO covers all London zones for home physiotherapy visits, including North, South, East, West and Central London, plus surrounding areas across Greater London. When you enquire, share your postcode and the team will confirm availability and travel time for a physiotherapist in your area. The SMARTPHYSIO team has physiotherapists based across London, which means we can usually offer a visiting physio close to your home rather than asking one clinician to travel across the city. Coverage spans all of Greater London, including North London, South London, East London, West London and Central London. When you call or submit the enquiry form, the team will confirm availability for a physiotherapist in your specific area and let you know the soonest appointment. If you live just outside Greater London, it is still worth a quick call, as we can usually arrange something. The same team also visits care homes and offices anywhere in London, and runs four clinic locations in Hampstead, Highgate, Bishopsgate (City) and Soho (West End) if a clinic visit becomes a better fit later in your treatment. To check coverage for your address, call SMARTPHYSIO on 020 7435 4910 or fill in the enquiry form. We can normally arrange a first home visit within 24 to 48 hours once availability is confirmed. Online booking is not available for home visits.

Yes, most major UK private medical insurers cover home physiotherapy visits, including with SMARTPHYSIO. Cover varies by policy: some insurers reimburse home visits at the same rate as clinic visits, others may need pre-authorisation or a GP referral first. Check the terms of your policy and call your insurer before booking. SMARTPHYSIO is recognised by most major UK private health insurers. Before your first appointment, it is worth calling your insurance provider with three questions: Does my policy cover home physiotherapy visits, not just clinic appointments? Do you need a GP referral or pre-authorisation code before treatment starts? What is the per-session reimbursement limit, and how many sessions are covered per year? Some policies cover home visits in full; others reimburse up to the clinic-rate cap and ask you to pay the difference; a small number do not cover home visits at all. Calling first avoids surprises later. Once treatment is underway, SMARTPHYSIO can issue invoices, treatment summaries and any supporting documentation your insurer needs to process the claim. In some cases the clinic can invoice the insurer directly, in others you may pay at the appointment and claim back. The team will explain which applies once they know your provider. If you are self-funding, you do not need any of this. You can book directly without involving an insurer or your GP. To check whether your private medical insurance will cover a SMARTPHYSIO home visit, call the team on 020 7435 4910 or use the home visit enquiry form. We are recognised by major UK private medical insurers and can provide invoices and documentation to support your claim.

Home physiotherapy is well suited to anyone for whom getting to a clinic is difficult or unhelpful. That includes older adults at risk of falls, people recovering from surgery, those living with Parkinson's, stroke survivors, people managing chronic pain or chest conditions, and anyone whose mobility, fatigue or living situation makes home-based care the safer option. SMARTPHYSIO's home visit physiotherapists regularly treat: Falls and balance problems in older adults. Parkinson's disease. Stroke rehabilitation, which NICE supports continuing in the community after hospital discharge, including in people's own homes. Pre- and post-surgical recovery, particularly after joint replacement and spinal surgery, where getting to a clinic is hard for the first few weeks. Chest and respiratory conditions, including COPD and post-COVID symptoms. Chronic pain, including fibromyalgia and persistent back pain, where pacing and graded movement are central to recovery. Neurological conditions including multiple sclerosis and peripheral neuropathies. The common thread is that home is often the right setting when travel itself worsens symptoms, when the home environment matters for the rehab (stairs, bathroom, kitchen layout) or when the patient is more comfortable being assessed in familiar surroundings. If you are not sure whether your condition suits a home visit, call SMARTPHYSIO on 020 7435 4910 or use the home visit enquiry form. The team will discuss your situation, match you with the right physiotherapist, and can normally arrange a first appointment within 24 to 48 hours. NICE NG249 (2025) recommends tailored exercise programmes covering balance, strength and coordination for older people at risk of falls, which is one of the most common reasons people request home physiotherapy: https://www.nice.org.uk/guidance/ng249.